Care Coordinator Spotlight: A Passion for Helping Others

Living Our Mission

Kenneth Navarro, MA | New York

Kenneth exemplifies the dedication and expertise that define our Care Coordinators. Often working behind the scenes, these skilled professionals ensure patients receive proactive, comprehensive care. They are the navigators, advocates, and problem-solvers who connect the dots, ensuring nothing falls through the cracks.

At MedElite and Infinite, we are proud to support Care Coordinators like Kenneth, who embody our mission by championing patient well-being with meticulous attention to detail and a genuine passion for making a difference.

“Ese Niño va Hacer hacer un Doctor”

“Growing up, working in the medical field was never really my dream or passion,” Kenneth shares. “It was really my dad who always told me, ‘ese niño va hacer hacer un doctor’, which means ‘that boy is going to become a doctor’, in Spanish.” This early influence, though not initially a passion, combined with a pivotal personal experience, ultimately shaped his career path.

“What led me to fall in love with the medical field was in 2016 when my father was diagnosed with diabetes. During this very scary time in his life, I decided I was going to help him. I did extensive research on the best diet my dad could follow, and I always made sure to check his sugar levels.“

“Seeing my dad’s diabetes become controlled over time made me realize I could make a difference in this world, sparking my interest in working in healthcare. I decided to become a Medical assistant afterwards.”

Building a Foundation: Experience on the Front Lines of Care

Kenneth’s journey to becoming a Care Coordinator at MedElite involved gaining valuable experience in diverse healthcare settings. “My first job as a medical assistant was at a busy urgent care in which we saw 100 patients a day. My job was to register patients, check their insurances, and chart their vitals. The experience I gained working with different EMR systems like eClinicalworks helped me navigate through EMR systems that I currently use like PointClickCare and Sigmacare.”

His Vital Role Behind the Scenes

Kenneth describes his daily work with a meticulous focus on supporting patient care. “A typical day for me as a care coordinator involves reviewing patient charts and making sure I’m providing accurate information in all of my templates,” he explains. “I make sure to choose 2 chronic diagnoses then I dive deep into their charts to find out how the patient is doing.”

“My main focus is to make sure all of the patient’s assessments, blood work, and immunizations are up to date. Anything important that I see is missing and/or needs updates, I put it as a potential care gap.” This work is essential for ensuring smooth care transitions and proactive interventions.

Kenneth emphasizes the importance of key skills for success in his role. “You need to have a good eye for detail because you need to be as thorough as possible when going over the patient’s charts. You need to dig deep and find information that can be useful pertaining to the patient’s diagnoses.”

Mentorship, Growth, and the Joy of Team Success

Kenneth is passionate about his professional development and deeply values the supportive environment at MedElite. “My personal goal is to be the best care coordinator I can be every day. I feel honored to be part of such an amazing team. My pod leader and manager have helped put me in the best position to succeed.”

“They’ve set a standard of success that I follow every day, and I try to share that with others. I love that my manager has trust in me and has given me the opportunity to help train new CCM care coordinators. I enjoy answering all their questions and enlightening them on things they aren’t familiar with. What brings me joy every day is watching them succeed as care coordinators.”

A Shared Commitment to Excellence

We extend a heartfelt thank you to Kenneth for sharing his story and for his unwavering dedication to supporting our patients and care teams. At MedElite, we are incredibly proud to have him as part of our team, and we recognize the many care coordinators across our organization who demonstrate this same level of commitment and compassion every day. You bring our mission to life, and we are deeply grateful for your tireless efforts in providing exceptional care to those we serve.

Cheers to Our Team & a Remarkable Year!

It was fantastic to celebrate the holidays with all of you at our recent gatherings in New York and Florida! We enjoyed coming together as a team, sharing a sense of pride in our work, and recognizing the incredible impact we have on the lives of our patients.

A heartfelt thank you to everyone who helped plan and coordinate these wonderful events!

Looking Ahead to 2025

At MedElite and Infinite, we’re driven by a shared passion for elevating the standard of care in skilled nursing and long-term care facilities.  Every member of our team, from our skilled clinicians to our amazing administrative staff, plays a vital role in delivering the compassionate, patient-centered care that defines us.

As we step into 2025, we’re filled with optimism and a renewed commitment to our mission. We’re excited to continue leading the way in post-acute healthcare, driven by innovation and a steadfast dedication to providing the highest quality care for every individual we serve.

Thank you for your hard work, your compassion, and for being an invaluable part of the MedElite and Infinite family.

We wish you a happy, healthy, and fulfilling New Year!

Provider Spotlight: Dedication to the Best Care

Living Our Mission

Haley Harris, NP | Texas

Haley Harris brings a unique blend of expertise and empathy to her work in a Texas skilled nursing facility. She understands that true care extends beyond medical charts and diagnoses; it’s about connecting with her patients as individuals with rich histories, unique personalities, and diverse life experiences. At MedElite and Infinite, we are proud to support providers like Haley who exemplify the very best of our profession by prioritizing compassionate, individualized care.

“Some of these residents have lived incredible lives,” she shares, her voice filled with admiration. “They deserve the same quality of care as anyone else, and that’s what I strive to provide every day.”

Supporting Emotional and Social Well-Being

Haley’s dedication to creating a positive and engaging environment for her residents extends beyond traditional methods. She brings her dog to work each day, adding a unique element of joy and connection to the facility.

“The residents really enjoy that,” she shares. “So that’s another way I can connect with them. And, it’s just personal, you know, you really connect with them on an individual level.”

This simple act speaks volumes about Haley’s commitment to providing holistic care that addresses not only her patients’ physical needs but also their emotional and social well-being.

Her Experience with MedElite and Infinite

“I love this role probably above any other role I’ve had because of the autonomy,” Haley shares, highlighting one of the key aspects she appreciates about working with MedElite. “MedElite and Infinite set out their expectations for you… and they set you free to do it.”

This freedom, coupled with the readily available support from colleagues, empowers Haley to provide truly personalized care. “They do have a nurse practitioner that is above me who I can reach out to with any questions.” she adds.

Haley’s story also reveals MedElite’s genuine commitment to their employees’ well-being. She recounts a time when her son needed a medical procedure, and she was worried about a potential lapse in health insurance coverage. MedElite responded with unwavering support, ensuring her benefits continued without interruption. “My kid had a medical procedure coming up, and I couldn’t have a lack of health insurance during that time,” she explains. “They said, ‘We’ll get your health insurance started on the day that you start. That way you don’t have anything to worry about.’ And they did, and everything was seamless. And my kid was able to have her medical procedure.”

This experience reinforced Haley’s belief that she was part of something special – a company that truly cares about its employees. “It just reminded me that I was working for the right people who genuinely care about you.”

A Shared Commitment to Excellence

We would like to extend a heartfelt thank you to Haley for sharing her story and for her unwavering dedication to her patients. We at MedElite and Infinite are incredibly proud to have her as part of our team, and we recognize the hundreds of providers across our organization who exemplify this same level of commitment and compassion every day. You bring our mission to life, and we are deeply grateful for your tireless efforts in providing exceptional care to those we serve.

Why Katie, RN, Chose MedElite

We Are Hiring New Providers

Meet Katie, a Registered Nurse who found new purpose at MEDELITE.  With our focus on clinical excellence and data-driven care, she now helps deliver cutting-edge medical services directly to residents and facilities nationwide.

Watch her story and discover how we empower healthcare providers with autonomy, career development tools and a shared mission to care for our seniors with dignity.

“We are here in this journey to change the perception of long-term care”

Our Mission told by the MEDELITE Chief Medical Officer

Dr. Bhandari is the Founder of Infinite Medical P.C. (managed by MedElite), a nationwide network of advanced practice providers and specialty clinicians dedicated to delivering high-quality, proactive care to residents in skilled nursing and long-term care facilities.

Dr. Bhandari has had a distinguished career spanning several prestigious institutions, making significant contributions to Geriatrics and Palliative Medicine.

Her exceptional skills, compassionate approach, and dedication to patient care have earned Dr. Bhandari recognition and respect in the medical community. Her work has positively impacted countless lives, and she remains committed to advocating for eldercare improvements in her native India.

Transforming Mental Health Care in SNFs & LTC

Behavioral Health Integration (BHI)

Addressing the Complexities of Mental Health & Psychotropics

A Legacy of Care Integration

The integration of behavioral health into primary care isn’t a new concept; its roots trace back to the 1960s and 70s. However, it gained formal recognition only in the 1990s, driven by a growing understanding of its benefits. In 2017, Medicare formally incorporated these benefits, and in 2023, we proudly launched our comprehensive BHI Program, designed to optimize the mental and behavioral health of your residents.

Comprehensive Clinical Service

Our BHI Program is a multi-faceted approach to addressing the complex needs of residents with mental health diagnoses and/or psychotropic medication use. We leverage expert chart reviews, personalized care plans, and ongoing staff support to ensure optimal resident well-being, mitigate medication-related risks, and achieve regulatory compliance.

Key Program Features

Comprehensive Chart Review & Assessment: We conduct in-depth reviews of resident medical records, identifying care gaps, medication-related risks, and opportunities for clinical optimization.

Proactive DOH Survey Preparedness: We ensure your facility is survey-ready through thorough documentation and care practice reviews.

Personalized Care Plans & Interventions: We develop individualized care plans based on resident-specific needs, incorporating evidence-based interventions and pharmacogenomic considerations.

Clinical Decision Support: Our team provides expert consultation and guidance to your staff on complex behavioral health issues, medication management, and best practices.

Data-Driven Quality Improvement: We deliver interactive monthly reports with actionable insights into resident outcomes, HEDIS quality measures, and facility-wide performance.

Common Diagnoses & Eligibility

Our BHI program caters to a range of diagnoses, including depression, anxiety disorders, BPSD, bipolar disorder, schizophrenia, and PTSD. Medicare beneficiaries with mental, behavioral, psychiatric conditions, or substance use concerns are eligible.

Our Goal to Drive Innovation

The BHI Program is more than a clinical service; it’s a commitment to revolutionizing the way we approach mental and behavioral health in long-term care settings. Together, let’s create a brighter future for your residents.